Orders are usually processed within 1–2 business days (excluding weekends and holidays).

Once your order is shipped, you’ll get a tracking number via email or SMS.

If you haven’t received it, contact us at support@pupad.co and we’ll help you right away.

We offer a 30-day return policy.

Your item must be unused, in its original packaging, and with proof of purchase.

To start a return, email us at support@pupad.co.

Yes! Simply return your item and place a new order once your return is approved.

This ensures you receive the replacement quickly.

Absolutely. All Pupad™ products are vet-formulated and safe for all breeds and life stages when used as directed.

Shipping times vary by location:

• 
  USA: 2–5 business days
  
• 
  Australia: 2–7 business days
  
• 
  Canada & Europe: 7–10 business days
  
• 
  Other regions: 10–20 business days
  
  Once shipped, you’ll receive a tracking link to follow your order.

Yes! Pupad™ chews are made with natural, high-quality ingredients, and are free from artificial colors, preservatives, and flavors.

If your tracking hasn’t updated for 10 business days or the carrier confirms a loss, we’ll resend or refund your order. Just contact us at support@pupad.co

We accept all major credit/debit cards, PayPal, and Shop Pay for secure checkout.

We ship all orders from our Pupad™ fulfillment centers, depending on product availability and destination.

If your order hasn’t shipped yet, contact us immediately at support@pupad.co so we can update it before dispatch.

Our friendly team is always here to help.

📩 Email us anytime at support@pupad.co — we usually reply within 24 hours on business days.